Please read the following information on how to cancel an order from our shop.
Free exchange and return policy
You can return all items purchased in the online shop without giving a reason within 14 days. The purchase contract only becomes effective after the 14-day return period. Please note that in this case the delivered goods may only be used for the purpose of testing – as would be the case in a retail store for trying on – and must be returned with the original label. If the goods deteriorate due to further use, we reserve the right to demand compensation.
Hygiene articles and individualized articles are exempt from this right of exchange and return.
See also the return instruction Article 7 of the terms and conditions.