Our terms and conditions are binding with the sending of your order.
The following conditions apply to all contracts, deliveries and other services. Our offers from our catalogs and on the Internet are non-binding and subject to change. We expressly reserve the right to change items.
2. Free exchange and return right
You can return all items purchased in the online shop without giving a reason within 14 days. The purchase contract only becomes effective after the 14-day return period. Please also note the return instructions in section 7. Please note that in this case the delivered goods may only be used for the purpose of testing – as would be the case in a shop, for example – and with the original label and the package included Return slip must be sent back. If the goods deteriorate due to further use, we reserve the right to demand compensation.
Articles that have been individualized are exempt from this right of exchange and return.
3. Delivery / shipping costs
Standard shipping: We deliver within Germany by DPD or DHL while stocks last. There is a low shipping and packaging fee of 6.90 euros or 8.90 per order.
The delivery time is usually 3 to 6 working days from the order. The minimum order value is 20 euros.
4. Prices and payment methods
The prices stated at the time of the order apply. All prices quoted are subject to VAT.
Price increases after the contract is concluded are excluded.
The payment of the goods takes place in advance payment; in Germany also by cash on delivery or optionally by direct debit. After the result of a credit check, we reserve the right to exclude certain payment methods.
delivery on invoice
Payment target: within 7 days after receipt of the goods 1% discount, within 14 days without any deduction. In the event of late payment, default interest of 5% above the base rate per year will be charged. For each reminder, a cost share of EUR 5 is also charged. The customer reserves the right to prove that the damage was actually less. Payment in advance is reserved in individual cases. In the case of a previous return of delivery parts, the invoice amount can be reduced accordingly. When paying by cash on delivery, the purchase price (without cash on delivery fees) of returned goods will be refunded. Please give us your bank details.
5. Retention of title
The goods remain the property of MILL ONE GmbH until full payment has been made.
6. Data protection & creditor protection
The data required for business processing is stored and, if necessary, passed on to companies affiliated with us or our service partners who work for us as order data processors within the meaning of the Federal Data Protection Act (BDSG).
Of course, all personal data are generally treated as strictly confidential and your concerns worthy of protection are strictly taken into account in accordance with legal requirements.
7. Statutory return policy
You can return the goods received without stating a reason within two weeks by returning the goods. The period begins after receipt of this instruction in text form (e.g. as letter, fax, email), but not before receipt of the goods. You can only declare the return by requesting a return in text form for goods that are not ready for parcel shipment (e.g. bulky goods). In order to meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return is at our expense and risk.
The return or the redemption publisher must be sent to:
MILL ONE GmbH
Brokeloher Str. 8-12
DE – 31628 Landesbergen
In the event of an effective return, the services received on both sides must be returned and any benefits used (e.g. benefits in use) must be surrendered. In case of deterioration of the goods, compensation can be demanded. This does not apply if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a shop, for example. For the rest, you can avoid the obligation to compensate for any deterioration caused by the intended use of the item by not using the goods as an owner and by refraining from doing anything that could impair their value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.
End of return policy
Notice of exceptions
The right of return does not exist for hygiene articles or goods that are manufactured according to customer specifications or are clearly tailored to personal needs. Our legal liability due to quality defects remains unaffected.
Unless otherwise expressly agreed, the statutory warranty regulations apply. If delivered items have obvious material or manufacturing defects, including transport damage, please make a complaint immediately, but at the latest within the statutory notice period of two weeks in text form or by returning the goods. For all other defects of the purchased item occurring during the statutory warranty period, the legal claims for supplementary performance, for rectification of defects / new delivery and – if the special legal requirements are met – the further claims for reduction or withdrawal as well as for compensation, including compensation for the damage instead of Fulfillment and replacement of your futile expenses. Replacement deliveries are permitted, unless the alternative fulfillment of the contract is of no interest to the purchaser / buyer. However, this must be announced by the customer when placing the order. Each replacement delivery is considered an independent business. If you are not satisfied, you can also return it within 14 days. Should a certain article or replacement article not be available, we are entitled to release ourselves from the contractual obligation to deliver; At the same time, we undertake to inform you immediately of the unavailability and to reimburse any consideration received.
The user is liable in cases of intent, gross negligence, injury to life, limb or health, due to the assumption of a guarantee for the quality of a service and in other cases of mandatory legal liability in accordance with the statutory provisions. The claim for damages for the breach of essential contractual obligations is limited in all other cases to the contract-typical, foreseeable damage, unless there is intent or gross negligence. Further liability is excluded.
10. Copyright and trademark
The website is owned and operated by MILL ONE GmbH Steyerberg.
The entire content of the website, including texts, graphics, photos, images, moving images, sounds, illustrations and software (hereinafter: “CONTENT”), is the property of MILL ONE GmbH. All elements of the website, including the general design and content, are protected by copyright and other rights. Unless otherwise stated on the website, duplication, editing, translation, storage and processing of the content are not permitted.
11. Final provisions
If provisions subsequently prove to be ineffective, the effectiveness of all other regulations remains unaffected. The law of the Federal Republic of Germany. The place of performance and jurisdiction, provided the customer is a merchant or has no general jurisdiction in Germany, is Nienburg. Our place of business is the place of jurisdiction if the private end consumer is not resident within the EU. Within the EU, the right of residence of the end consumer can also be applicable when dealing with private end consumers if it is imperative that there are consumer law provisions.
12. Imprint / operator of the online shop
MILL ONE GmbH
Brokeloher Str. 8-12
DE – 31628 Landesbergen